Terms and Conditions - CT Computers (PTY) Ltd

1.  Our Standard payment terms are strictly C.O.D. Only.
   
 
2. Cash
 
3. Electronic transfer (subject to receipt confirmation by our bank)
 
4. Quotations are valid for 7 days only.
 
5. A 50% deposit will be required to confirm orders for Build to Order      (BTO) PC’s and Notebook PC’s.
 
6. Confirmation of order is only deemed to have occurred on receipt of      deposit funds by CT Computers (PTY) LT Dor by our bank.
 
7. No Goods are sold on a trial basis.
 
8. BTO PC and Notebook orders may be cancelled by CT Computers (PTY)      LTD7 days after notification that they are ready for collection. If not      collected after 14 days, the deposit will be forfeited and CT Computers      (PTY) LTD reserves the right to sell the goods in order to defray costs.
 
9. Orders for BTO PC’s and Notebooks may be cancelled within 24 hours      of order confirmation, however a handling charge of R 500.00 will be      issued by CT Computers (PTY) LTD for such order cancellation.
 
10. Any queries regarding a purchase must be reported by the following      working day. This includes, but is not limited to, omissions (hardware,      software, manuals, etc.), invoicing, charging or payment queries.
 
11. As far as is possible, we will inform the customer of any known      bugs in the hardware or software being purchased. Hardware and software      bugs are the responsibility of the hardware or software manufacturer

   

 
1. The warranty is only valid for CT Computers (PTY) LTD Customers      within its warranty period.
 
2. We do not warrant the suitability of goods. Please check the      suitability of products with your system and/or the manufacturer before      purchasing.
 
3. Products have a 12-month warranty from date of purchase (Unless      otherwise specified).
 
4. The warranty will be void if the serial number or its label is      missing.
 
5. The warranty will be void if items are written on or tampered with.
 
6. CT Computers (PTY) LTD will replace or repair the items if a      performance failure has occurred within the warranty period. Items that      can be repaired by CT Computers (PTY) LTD or our suppliers will not be      swapped out.
 
7. The minimum waiting period for the replacement of warranty items is      48 hours after return. This may be extended due to the availability of      stock from the Manufacturer or Base Supplier.
 
8. A component will be declared void and out of warranty if goods are      mishandled, struck by lightning or power surges.
 
9. If a system is returned under warranty we cannot guarantee safety      of any classified Data. It is the Customer’s responsibility to backup all      Data including Application Programs prior to returning any system to      Complete Computer Services.
 
10. Damage and defects which are in our opinion directly caused by      incorrect or improper use, neglect, power surges, lightening damage, or      mishandling by the customer are specifically excluded from any guarantee      given or implied.
 
11. In the event that a system or hardware is sent to us under warranty      and it is discovered that the fault has arisen due to misuse, neglect,      mishandling, incorrect or improper use, we may, at our discretion, charge      for parts and/or labour.
 
12. In the event that a system or hardware is sent to us under warranty      and it is discovered that the system is functioning as intended, or that      the fault has arisen as a result of a software issue, we may, at our      discretion, charge for our labour.

   

 
1. CT Computers (PTY) LTD does not issue cash refunds.
 
2. No credits will be issued on Printer Cartridges or Software.
 
3. A credit note for the full purchase price may be issued if returns      take place within 48 hours provided goods are in      their original packaging, including all manuals & software and are in      a resalable condition.
 
4. Credit notes may be issued for goods returned after 48 hours from      date of purchase but within 10 (ten) days. All goods returned are to be      correctly packaged. Specifically, goods must be returned in the packaging      in which they were received, with all outer boxes and inner packaging      intact. Items that are not correctly packaged will attract a minimum 15%      handling charge.
 
5. Original invoices must be presented with all returns.
 
6. No credit will be issued at all if the return is more than 10 days      after the purchase.

   

 
1. Faulty goods must be returned to Complete Computer Services
 
2. Repairs must be returned with a fault report.
 
3. Please back-up your data on your hard disk drive before sending the      PC for Repairs. Our workshop will not be held liable for any loss of data.
 
4. CT Computers (PTY) LTD will provide a quotation for repairs which      must be approved by the customer prior to commencement of repair work.
 
5. Rejection of quotation for repair may be charged at a flat rate of      R180.00
 
6. Workshop repairs carry a 90-day warranty on the repaired item,      unless otherwise specified on specific components. The warranty period      will commence from Invoice date.
 
7. Any repairs that are not collected after 45 days will be disposed      of without further notice.
 
8. Any software configuration, installation or virus removal carried      out and demonstrated to the Customer as working correctly is considered      from that stage as completed task. If a similar fault occurs, they will be      treated as chargeable and will form a new contract.
 
9. CT Computers (PTY) LTD will only support Operating Systems and      Application Software for which the Customer has valid licenses and the      original CD’s or media on which the software was delivered.
 
10. If, during the course of an upgrade and/or repair, it is necessary      to reinstall the customer’s software or operating system, the customer      will have to supply CT Computers (PTY) LTD with original software      installation disks and/or serial numbers and /or product keys. Failure to      provide installation disk, serial numbers or product keys may make it      impossible to install such software and/or operating systems.
 
11. CT Computers (PTY) LTD reserves the right not to install, reinstall      or test any software that we suspect may be pirated or obtained through      any illegal means.
 
12. New components installed as the result of a repair or an upgrade      will have a one-year warranty from the date of their purchase (unless      otherwise specified). No new or additional warranty is given or implied on      existing components.
 
13. CT Computers (PTY) LTD does not accept liabilities for any      unforeseen hardware failure that occurs while a System or hardware      components are in our possession.
 
14. CT Computers (PTY) LTD does not deliver repaired items.
 
15. CT Computers (PTY) LTD are not liable for any consequential loss or      expenses, however caused, including incidental return costs.